Frequently asked questions

The questions we hear most often at the counter — grouped by topic.

• delivery & Travel FAQ — Amsterdam Chocolate Factory — Everything about delivery, packaging and travelling with our handmade Amsterdam chocolate — domestic, EU, and carry-on.
• Ingredients & Allergens FAQ — Amsterdam Chocolate Factory — Allergens, vegan and gluten-free options, sourcing, and certifications. Honest answers about what's in our handmade Amsterdam chocolate.
• Gifting FAQ — Amsterdam Chocolate Factory — Everything about giving Amsterdam Chocolate Factory chocolate as a gift — boxes, custom wrapping, hand-written notes, courier delivery and delivery.
• Visiting the Shop FAQ — Amsterdam Chocolate Factory — Opening hours, directions, payment, tastings and what to expect when you visit Amsterdam Chocolate Factory at Leidsestraat 87 in central Amsterdam.
• Wholesale FAQ — Amsterdam Chocolate Factory — Minimum orders, lead times, custom branding, hotel amenities, corporate gifts and recurring wholesale accounts at Amsterdam Chocolate Factory.