We arrange delivery chocolate every day from our Leidsestraat atelier. The answers below cover the questions we hear most often about packaging, temperature, lead times, EU delivery and flying with truffles in carry-on.
We arrange delivery anywhere in the Netherlands (scheduled delivery or courier delivery in Amsterdam) and across the EU (1–3 working days). We do not currently delivers outside the EU because of customs delay and heat-exposure risk.
Solid bars delivers in an insulated envelope. Truffles, pralines and gift boxes delivers in a temperature-buffered carton with a single ice pack from April through September. We use a courier with a cooled van for Amsterdam-area deliveries.
Yes. Solid chocolate is allowed in both carry-on and checked baggage. Soft truffles, ganache and cream-filled pralines can melt at altitude or in checked-hold cold — carry-on is recommended for anything filled or fresh.
Orders placed before 14:00 delivers the courier delivery within Amsterdam, next working day for the rest of the Netherlands, and within 3 working days for EU destinations. Custom and large gift orders take 5–10 working days.
Not directly. The EU delivery pipeline gives reliable temperature control; outside the EU we can't guarantee it. We're happy to wrap a hand-carry box for any flight at no extra charge.
Contact us within 48 hours with a photo at info@amsterdam-chocolatefactory.com and we'll replace the order at no cost. Summer shipments are insured by us against melting in transit.
Yes. Every shipment gets a tracking link by email when it leaves the atelier. courier delivery Amsterdam deliveries by cycle courier get a live tracking map.